Helpdesk & Remote PC software:

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Skymol Communicator is a web-based customer service and live help software with Voice, Video, Text Chat. On-demand live chat software, help desk software with proactive voice,video chat for online sales and customer service. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive.

Personal Audio Link (PAL) is 100% Windows-based software that goes on your PC. With PAL you can call your PC remotely from any telephone or cell phone to get the information you need. Access PAL locally with a microphone and speakers. PAL is easy to set up and learns your voice in about 2 minutes. It's fun and convenient, especially in the car. No expensive handheld device required and you never need to take your hands, or your eyes, off the road

Here are some key features of "CafeMan": · Keeping track of user activity. · Automating the billing process. · Implementing pre paid system. · Relief from the bargaining problems. · Taking care of hundreds of users in a moment. · Being accurate with the management. · This becomes the evidence, if you require. · Guards your cafe against illegal activities.

Skymol Communicator is a web-based customer service and live chat software with Voice, Video, Text Chat. On-demand live help software, help desk software with proactive chat for online sales and customer service. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.

The IT Manager™ was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments

ihelpcenter is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at ihelpcenter.com.

LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at LogOnMyPC.com.

IP Detective Suite is an ideal program for Technical Support staff, Network Administrators, etc. IP Detective Suite is an IP monitoring program that reports your changing IP address to your ftp site, e-mails it to you, displays it on your desktop (with an always on top feature) and will release and renew your IP when you decide it is necessary. It will also help you set up a task scheduler to automate this process.

Customer Relationship Management Solution , Email Tracking / Incident Management, Staff logins with role based security, Timesheet management and reporting , Any languages and double-byte character sets , Comprehensive issue tracking systems, Intuitive customisable interface, Can create standard answer database, Services for retrieving external customer data , No installation or hardware required

Desktop Central is a complete remote Windows desktop/laptop management software. It leverages the Active Directory and GPO to perform the configurations like Drive Mapping, Display settings, IP Printers, Folder redirection, Registry settings, Software installation, Windows services, IE, MS Office, Windows Security Policies, Firewall, Path, etc. It helps to secure and standardize the Desktops and provides comprehensive Active Directory reports.

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.

versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS Help Desk combines a browser-based interface with a database back-end.

NetSupport DNA Enterprise Management features Full Discovery and Deploy of clients across your network, instant Hardware and Software Inventory, full change history reporting, real time Application and Internet metering including usage restrictions, Software Distribution, optional Remote Control, Chat, Message and much more

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.